How booking works

Prices

The prices on our website are starting prices for a car or a 4x4. Your vehicle's size and condition can change the final price. If we find on the day that the work needs more than was booked, we'll explain why and agree a revised price with you before doing any extra work. We'll never add to your bill without your agreement.

Quotes

Some services and vehicles need a quote first. A quote request isn't a booking: we'll reply with an exact price and then help you choose a time.

Deposits

Where online booking is available, you secure your time by paying a deposit through Stripe. The amount is shown before you pay, and it's taken off your final balance. Your booking is confirmed once the deposit payment has gone through and we've reserved your time; you'll see a confirmation with your booking reference.

Paying the balance

The remaining balance is paid on the day. We'll confirm the ways you can pay when we confirm your booking.

Changing or cancelling

Use the link on your booking confirmation, or call us on 07914 768911, as early as you can. We'll confirm what happens to your deposit when you get in touch, in line with your legal rights. If we have to cancel, we'll refund your deposit in full or offer you a new time, whichever you prefer.

On the day

Please make sure we can safely park beside the car and get access to it at the booked time. If weather or access means the work can't go ahead safely, we'll agree a new time with you.

Your rights

Nothing in these terms affects your statutory rights as a consumer. If something isn't right, tell us and we'll do our best to put it right.